Lindex Reviews

Shocking customer service. Waiting for the order for 7 days, worked from home on the specified delivery date so I won’t miss it and the UPS decided to send it to a collection point miles away from my home address. The agent basically told me it’s not their problem and didn’t offer any help

TERRIBLE! What on earth is going on with these merino maternity leggings?! Advertised as slim fit but my lord they are SO HUGE AND SAGGY! And that's after buying a medium when I'm usually a large. And somehow they're also completely see-through? Bought early on in pregnancy as a treat for my third trimester so too late to return. Absolutely shocking quality!

Also bought a pair of animal print maternity leggings which were much better until after two months of wear they developed a hole right above the groin in a very visible, very inappropriate place. Really poor. Would never order from here again and I would advise everyone not to.

Merino leggins quality is terrible: thin, translucent and stretched after 1 wear. I also asked for cancel my another order (immediately after submit an order) and they didn’t agree. Not satisfied at all, never order again.

This was my first purchased from Lindex, was not sure what to expect. I have to say that my experience was great - decent quality for the price tag, efficient delivery in a timely manner (unlike many well known retailers.....).
Thank you!!!

Had ordered from Lindex before for children’s clothes a while ago and loved them. Went to place an order today to find they no longer ship to the North of Ireland. Very disappointing that the UK can pick and choose when we’re apart of it or not!! Absolutely no reason for them not to be able to ship to here other than they can’t be bothered.

I bought an item two years ago. I keep getting unwanted sms. I have blocked them but they keep coming. I have written to them to stop and it thoroughly unprofessional.

Extreme unhelpful customer service on the online store. I have to try to squeeze the information out of them: I only get a response where they refer to their terms & conditions, when all I want to know is how to change one cloth on my order to another size so that I can keep the 20% discount I had on the original order. It's useless to order anything from them online, all the other online clothing stores are much more helpful with returns and changes.

Lindex is using ups for UK deliveries. When my parcel wasn't delivered to the correct address, the customer service person simply instructed me to call ups because it's not Lindex's problem. Apparently, there was absolutely nothing they wanted to do since I had already paid for my purchase and that's all they care about.

Everything was much smaller than their size guide. Returned over a month ago. They will not provide the info required to pass through customs (despite saying they will) Parcel still in this country. Got a refund only after raising a dispute through PayPal.

They do not deliver to Northern Ireland. How hard is it?! Royal Mail and all major couriers still come here, how can it be that a national company cannot be bothered to send stuff here. They aren’t the only ones, but the sea border went up well over a year ago and they still haven’t worked out how to send stuff. Very disappointing, especially considering we have no actual stores.

I had never heard of this company before and probably wouldn't have ordered if I had checked here first!
However, my experience has been positive so I feel it's only fair to leave a review.
Delivery was a little slow but am very happy with the bag I ordered and also it arrived very well packed.

As I don't have a printer I had to request a return label eventually I was sent one and told in future you will have to use a printer?!
My Husband sent the item off with label provided and unfortunately didn't keep the receipt, 3 was on no refund. I have emailed customer services who have refused to refund me and have no idea what has happened to the item.
So I have lost £21! A few months prior I sent something back and no refund after a few weeks but luckily I had kept the receipt.
I like lindex clothing but will no longer be shopping there. Their customer service is shocking.
Layla

I have ordered a dress for my GF that never got delivered, UPS wants me to fax a claim in 2022! who the hell still uses fax these days. lindex did NOT even respond to 2 of my emails to customer service in a week. I got no money and no item for about 2 weeks now

All my jeans are from Lindex and I love them - great quality and huge selection of different models. Usually I dont find anything else to buy from there but jeans I definitely recommend!

Also I see many reviews complaining about customer service, but in my country its great - i haven't had any issues neither in store nor online with all the returns.

I hate it SO MUCH, I cant even go into the store without 5 workers following me. I’m accusing y’all of racism and I was with my friend, we kinda went our separate ways in the store and NO ONE followed her ONLY ME because I was wearing a hijab, I was just looking around and I’ve never felt so uncomfortable because of how freaking much they stare and I get so uncomfortable. A little advice for the workers in arvika STOP STARING AT CUSTOMERS BECAUSE YOU’LL LOSE THEM ALL, IT MADE ME SO UNCOMFORTABLE SO IM BEGGING YOU JUST STOP